Cookies are small text files that are placed on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and give website owners useful information.
Cookies may be set by the website you are visiting (“first-party cookies”) or by third parties whose services the website uses (“third-party cookies”). Cookies can be “session cookies” (deleted when you close your browser) or “persistent cookies” (remain on your device for a set period or until you delete them).
In addition to cookies, we may use similar technologies such as local storage, session storage, and web beacons. References to “cookies” in this policy include these similar technologies unless otherwise specified.
Reviio uses cookies and similar technologies for the following purposes:
Important: Reviio doesnot use cookies for advertising, behavioral profiling, retargeting, or tracking across third-party websites. We do not sell cookie data to any third party.
| Category | Purpose | Required? |
|---|---|---|
| Strictly Necessary | Essential for the website to function. These cookies enable core functionality such as authentication, session management, and security. The Service cannot operate properly without them. | Yes — cannot be disabled |
| Functional | Remember your preferences and settings (e.g., language, theme, UI state) to provide a personalized experience. | Optional |
| Performance / Analytics | Collect anonymized, aggregated data about how visitors use the website (pages visited, time on page, error rates) to help us improve the Service. | Optional |
We donot use any “Marketing / Advertising” cookies.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
access_token | Reviio | Stores the JWT access token for authenticated API requests. Short-lived for security. | Session (15–30 minutes) |
refresh_token | Reviio | Used to obtain a new access token when the current one expires, maintaining your login session without requiring re-authentication. | 7–30 days |
csrf_token | Reviio | Protects against cross-site request forgery attacks by validating that form submissions and API calls originate from our application. | Session |
session_id | Reviio | Identifies your browser session on the server side for request routing and session management. | Session |
cookie_consent | Reviio | Records your cookie consent preferences so we don’t ask you repeatedly. | 12 months |
| Cookie / Storage Key | Provider | Purpose | Duration |
|---|---|---|---|
ui_theme | Reviio | Stores your selected theme preference (light/dark/system). | Persistent (local storage) |
ui_language | Reviio | Stores your preferred UI language for the admin console. | Persistent (local storage) |
sidebar_collapsed | Reviio | Remembers whether you collapsed the dashboard sidebar. | Persistent (local storage) |
selected_location | Reviio | Remembers your last-viewed location so the dashboard opens to the right context. | Session (session storage) |
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
_ga, _ga_* | Google Analytics | Used to distinguish unique users and sessions for aggregated website usage analytics. Data is anonymized (IP anonymization enabled). | Up to 2 years |
_gid | Google Analytics | Used to distinguish users for aggregated analytics within a 24-hour period. | 24 hours |
Analytics cookies are only set after you provide consent (see Section 7). If you decline analytics cookies, no analytics data will be collected from your sessions.
Some cookies on our website are placed by third-party services that we use. We carefully select third parties and only use services that align with our privacy commitments:
| Third Party | Purpose | Category | Privacy Policy |
|---|---|---|---|
| Google Analytics | Aggregated, anonymized website usage analytics to understand visitor behavior and improve our Service. | Performance / Analytics | Google Privacy Policy |
| Google OAuth | During the Google Business Profile connection flow, Google may set cookies related to the OAuth authentication process. | Strictly Necessary (during OAuth flow only) | Google Privacy Policy |
| Cybersource (Visa) | During the payment/checkout flow, Cybersource Flex Microform may set cookies for fraud detection and secure card tokenization. | Strictly Necessary (during payment flow only) | Visa Privacy Policy |
We do not use cookies from advertising networks, social media trackers, or data brokers.
You have several options for managing cookies:
When you first visit our website, a cookie consent banner will appear, allowing you to accept or decline optional cookies (functional and analytics). You can change your preferences at any time through the cookie settings link in the footer of our website.
Most web browsers allow you to control cookies through their settings. You can typically:
Here are links to cookie management instructions for common browsers:
You can opt out of Google Analytics tracking across all websites by installing the Google Analytics Opt-out Browser Add-on.
Note: Disabling strictly necessary cookies may prevent the Service from functioning correctly. You may not be able to log in, maintain a session, or use core features if these cookies are blocked. We recommend keeping strictly necessary cookies enabled.
In accordance with applicable data protection laws (including the EU ePrivacy Directive, GDPR, and UK PECR):
cookie_consent cookie for 12 months. After that period, we will ask for your consent again.We may update this Cookie Policy from time to time to reflect changes in the cookies we use, changes in technology, or changes in applicable law. We will update the “Last Updated” date at the top of this page when we make changes. For material changes, we will notify you through our cookie banner or by email.
We encourage you to review this policy periodically to stay informed about how we use cookies.
If you have questions or concerns about our use of cookies or this Cookie Policy, please contact us:
For more information about how we handle your personal data in general, please see ourPrivacy Policy.