Frequently Asked Questions

Reviio is an AI-powered review management platform designed for local businesses and multi-location brands. We help you consolidate your Google and Facebook reviews in one place, reply to them faster using AI, extract actionable insights, and generate more positive reviews.

You can get started in less than 5 minutes. Simply create an account, connect your Google Business Profile and Facebook pages via our secure integration, and your past reviews will automatically sync into your dashboard.

Not at all! Reviio is designed to be completely user-friendly. If you know how to read and reply to an email, you can use our dashboard to manage all your customer feedback like a pro.

Our AI analyzes the sentiment and context of a customer's review and instantly drafts a personalized, on-brand response. You can configure the AI to automatically publish replies to 5-star reviews, while keeping negative reviews in a queue for your manual approval.

Yes! You can configure the AI settings to match your brand's unique voice—whether you want it to sound professional, casual, empathetic, or enthusiastic.

Reviio's analytics layer automatically analyzes your reviews to identify trends, highlight common customer complaints or praises, and generate actionable items. For example, if multiple customers mention "slow service," Reviio will flag it in your dashboard so you can address the root cause.

Our Review Gate helps you intercept negative feedback before it hits public platforms. When you run a review campaign, customers are asked about their experience first. Happy customers are directed to leave a Google or Facebook review, while unhappy customers are prompted to send you direct, private feedback so you can resolve the issue internally.

Currently, Reviio seamlessly integrates with Google Business Profile and Facebook. We plan to add more platforms in the future depending on our customers' preferences and needs!

Absolutely. Reviio is built to scale. You can manage tens, hundreds, or even thousands of locations from a single dashboard. You can also group locations and analyze performance by region.

Our flexible plans are designed to scale with your business. Whether you receive a few reviews a week or thousands a month, we have plans that support your specific reply volume needs.

Yes! You can invite your staff, store managers, or marketing team to your Reviio workspace. You can assign different permission levels so store managers can only see and reply to reviews for their specific locations.

Absolutely! We provide an interactive demo environment so you can test the AI auto-replies and insights dashboard even before connecting your Google account. Every new account gets a full month of Pro features activated within 24 hours, with absolutely no credit card required. After that, you can choose to keep Pro or stay on our free-forever plan.