Terms of Service

1. Acceptance of Terms

By accessing or using the Reviio platform, website (reviio.com), web application, mobile application, or any related services (collectively, the “Service”), you agree to be bound by these Terms of Service (“Terms”). If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

If you do not agree to these Terms, you must not access or use the Service. These Terms constitute a legally binding agreement between you (“you,” “your,” or “User”) and Reviio (“Reviio,” “we,” “us,” or “our”).

2. Description of Service

Reviio is an AI-powered SaaS platform that helps business owners manage and respond to their Google Maps / Google Business Profile (GBP) reviews. The Service includes:

• Connecting your Google Business Profile via secure OAuth 2.0 authorization.
• Ingesting reviews from your connected Google Business Profile locations in near real-time.
• Generating AI-powered reply suggestions using large language models (currently Google Gemini via Vertex AI).
• Publishing replies to Google on your behalf, according to your configured reply mode (auto-immediate, auto-delayed, or manual).
• Managing multiple business locations, team members, reply policies, and analytics.
• Subscription billing and reply credit management.

3. Account Registration & Eligibility

3.1 Eligibility

The Service is intended for business use (B2B). You must be at least 18 years of age and have the legal capacity to enter into a binding agreement to use the Service. By registering, you confirm that you are a legitimate business owner, authorized representative, or employee of a business entity.

3.2 Account Creation

To use the Service, you must create an account by providing a valid email address and creating a password. You agree to:

• Provide accurate, current, and complete information during registration.
• Maintain the security and confidentiality of your login credentials.
• Promptly update any information that becomes inaccurate or incomplete.
• Accept responsibility for all activities that occur under your account.
• Notify us immediately atadmin@reviio.app if you suspect unauthorized access to your account.

3.3 Account Roles

Accounts support two roles:Owner/Admin (full control including billing, settings, and user management) andResponder (Pro plan only; can view reviews, select/regenerate suggestions, and publish replies, but cannot access settings or billing). The Account Owner is responsible for all actions taken by invited Responders.

4. Google Account Connection & Authorization

4.1 OAuth Authorization

To use the core features of the Service, you must connect your Google Business Profile by authorizing Reviio via Google OAuth 2.0 with the scopehttps://www.googleapis.com/auth/business.manage. By doing so, you grant Reviio permission to:

• List and access your Google Business Profile accounts and locations.
• Read reviews for your connected locations.
• Create, update, and delete owner replies to reviews on your behalf.
• Register for and receive real-time review notifications via Google Cloud Pub/Sub.

4.2 Your Responsibilities

You represent and warrant that:

• You are the verified owner or an authorized manager of the Google Business Profile locations you connect to Reviio.
• You have the right to authorize Reviio to read reviews and publish replies on behalf of those locations.
• You will comply with allGoogle Business Profile policies and guidelines regarding review replies.

4.3 Revoking Access

You may disconnect your Google account from Reviio at any time through Reviio’s settings or through yourGoogle Account Permissions page. Upon disconnection, Reviio will immediately stop accessing your Google data, cease all review ingestion and reply publishing, and revoke stored OAuth tokens.

5. Subscription Plans, Billing & Payments

5.1 Plans

Reviio offers three subscription plans:

5.2 Billing

• Billing is monthly, charged inUSD. Monthly reply credits reset at each billing renewal date (not the calendar month) and do not carry over.
• An AI reply credit is split across two steps:0.5 credit is consumed when AI suggestions aregenerated, and another0.5 credit when the reply ispublished to Google (1 credit total per AI reply).
• Fixed (templated) replies are metered at a fractional rate (0.1 credit per fixed reply).

5.3 Payment Processing

Payments are processed byCybersource (a Visa company). Credit card data is captured client-side via Cybersource Flex Microform andnever reaches or is stored on Reviio’s servers. By providing payment information, you authorize Reviio to charge the applicable fees to your payment method on a recurring monthly basis.

5.4 Upgrades, Downgrades & Cancellation

• Upgrades take effect immediately with prorated charges for the remainder of the current billing cycle.
• Downgrades take effect at the next renewal. You retain your current plan and credits until the cycle ends. No cash refunds are issued for downgrades.
• Cancellation: You may cancel your subscription at any time. Your plan remains active until the end of the current billing period. After cancellation, your account reverts to the Free plan.

5.5 Reply Packs

Basic and Pro plan users may purchase additional reply credit packs. Each packexpires monthly. Unused pack credits do not carry over to the next month and are forfeited.

5.6 Failed Payments

If a recurring payment fails, we will attempt to retry according to our dunning schedule and notify you via email. If payment cannot be collected after the grace period, your account may be downgraded to the Free plan, and automated reply features will be suspended until payment is resolved.

6. AI-Generated Content

6.1 Nature of AI Replies

Reply suggestions are generated by a large language model (LLM) and aresuggestions only. While we strive for high-quality, contextually appropriate replies, AI-generated content may contain errors, inaccuracies, or inappropriate responses.

6.2 Your Responsibility

• You are solely responsible for all replies published to Google through the Service, whether auto-published or manually approved.
• If you use auto-immediate or auto-delayed mode, you acknowledge that replies may be published without your explicit review of each individual reply.
• We strongly recommend reviewing AI-generated replies before publishing, especially for negative reviews (1–2 star ratings).
• You are responsible for ensuring that published replies comply with Google’s content policies and all applicable laws.

6.3 No Guarantee

Reviio does not guarantee that AI-generated replies will be accurate, appropriate, error-free, or suitable for any particular purpose. We are not liable for any consequences arising from the publication of AI-generated replies, including but not limited to damage to your business reputation, violation of Google policies, or customer complaints.

7. Acceptable Use Policy

You agree not to use the Service to:

• Violate any applicable law, regulation, or Google Business Profile policy.
• Post fake, misleading, defamatory, or spam replies.
• Publish replies that incentivize, solicit, or manipulate reviews.
• Use the Service for any business or location you do not own or are not authorized to manage.
• Attempt to circumvent usage limits, credit metering, or billing mechanisms.
• Reverse-engineer, decompile, or attempt to extract the source code of the Service.
• Interfere with the Service’s operation, security, or infrastructure.
• Use the Service to collect, store, or process data in violation of any privacy law.
• Resell, sublicense, or redistribute the Service without our prior written consent.

Violation of this Acceptable Use Policy may result in immediate suspension or termination of your account without notice or refund.

8. Intellectual Property

8.1 Reviio’s Intellectual Property

The Service, including its software, algorithms, design, branding, documentation, and all related intellectual property, is owned by Reviio and is protected by applicable intellectual property laws. Nothing in these Terms grants you any right to use Reviio’s trademarks, logos, or brand assets without prior written permission.

8.2 Your Content

You retain ownership of all content you upload to the Service (business descriptions, notes, PDFs, images). By uploading content, you grant Reviio a limited, non-exclusive, worldwide license to use, process, and store that content solely for the purpose of providing the Service (e.g., grounding AI reply generation in your business context).

8.3 AI-Generated Replies

Replies generated by the AI on your behalf are considered your content once published. Reviio does not claim ownership over published replies.

9. Data Privacy & Security

Your use of the Service is also governed by ourPrivacy Policy, which describes how we collect, use, store, and protect your data. By using the Service, you acknowledge that you have read and understood the Privacy Policy.

We implement industry-standard security measures including encryption in transit (TLS), encryption at rest, secure OAuth token storage (Google Cloud Secret Manager), and PCI-compliant payment processing. However, no system is 100% secure, and we cannot guarantee absolute security.

10. Third-Party Services

The Service integrates with third-party services, including but not limited to:

• Google Business Profile API — for reading reviews and publishing replies.
• Google Cloud Platform (Vertex AI) — for AI reply generation.
• Cybersource (Visa) — for payment processing.
• Firebase Cloud Messaging — for push notifications.

Your use of these third-party services is subject to their respective terms and privacy policies. Reviio is not responsible for the availability, accuracy, or actions of third-party services. If Google suspends or revokes API access (for any reason), the Service’s ability to read reviews and publish replies may be affected, and Reviio shall not be liable for any resulting service disruption.

11. Disclaimers & Limitation of Liability

11.1 Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. REVIIO DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS.

11.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL REVIIO, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

• Your access to, use of, or inability to use the Service.
• Any AI-generated content published through the Service.
• Unauthorized access to or alteration of your data.
• Actions or omissions of third-party services (Google, Cybersource, etc.).
• Any other matter relating to the Service.

REVIIO’S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO REVIIO IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY, OR $100, WHICHEVER IS GREATER.

12. Indemnification

You agree to indemnify, defend, and hold harmless Reviio, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorney’s fees) arising out of or in any way connected with:

• Your use of the Service.
• Your violation of these Terms.
• Any replies published through your account.
• Your violation of any rights of a third party, including Google’s policies.
• Any content you upload to the Service.

13. Termination

13.1 Termination by You

You may terminate your account at any time by contacting us atsupport@reviio.app or through the account settings. Upon termination, your active subscription will continue until the end of the current billing period, after which no further charges will be made.

13.2 Termination by Reviio

We may suspend or terminate your account at any time, with or without cause and with or without notice, if we reasonably believe that you have violated these Terms, the Acceptable Use Policy, or applicable law. In cases of material breach, we may terminate your account immediately without refund.

13.3 Effect of Termination

Upon termination: (a) your right to use the Service immediately ceases, (b) we will disconnect all Google connections and stop all automated actions, (c) your data will be retained and deleted in accordance with ourPrivacy Policy. Sections of these Terms that by their nature should survive termination shall survive, including but not limited to Sections 8, 11, 12, and 14.

14. Dispute Resolution & Governing Law

These Terms shall be governed by and construed in accordance with applicable law. Any disputes arising from or relating to these Terms or the Service shall be resolved through good-faith negotiation. If negotiation fails, disputes shall be submitted to binding arbitration or the competent courts of the applicable jurisdiction.

15. Changes to These Terms

We may modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website with a new effective date and, for material changes, by sending email notification to account owners. Your continued use of the Service after the effective date of revised Terms constitutes acceptance of those changes.

16. Contact Information

If you have questions about these Terms, please contact us:

• Email: admin@reviio.app
• General support: support@reviio.app
• Website: https://reviio.com