Auto-Reply & Custom Rules
Put your review management on autopilot.
Save time by setting up automated replies based on the star rating. Let the AI handle 5-star reviews instantly while you review the rest.
Pourquoi cela est important
Customers expect fast responses, often within 24 hours. Automated rules allow you to instantly acknowledge positive feedback, building customer loyalty, while buying you time to personally address negative reviews and de-escalate issues.
Comment ça fonctionne
1
Navigate to Settings
Go to your location settings and select the Automation tab.
2
Configure Star Ratings
Choose which star ratings should trigger an immediate auto-reply and which require manual approval.
3
Set Delay Window
Optionally set a delay (e.g., 2 hours) before the auto-reply is published so it appears more human.
