Feedback Inbox
Handle private complaints securely.
Intercept negative feedback before it hits Google & Facebook using our Review Gate and manage it in a private inbox.
Pourquoi cela est important
Handling complaints publicly can damage your brand's image. A private inbox allows you to resolve issues directly with the customer, turning a potentially viral negative review into a private customer service win.
Comment ça fonctionne
1
View Private Feedback
When an unhappy customer submits private feedback, it lands in your dedicated Feedback Inbox.
2
Respond to Customers
Reply directly to the customer via email to resolve their issue privately.
3
Mark as Resolved
Keep your team aligned by marking tickets as resolved once the customer is satisfied.
